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Let's Talk.

Let's Talk is a platform that allows you to have an open line of communication to Buncombe County and helps us connect you to County-based resources. You can call and leave a message at (828) 250-4066, email us at letstalk@buncombecounty.org, or fill out the form below. Your questions, concerns, and comments will be responded to in a timely manner *.

How does it work? What's it for? Common Questions & Answers
  Ready? Let's Talk.

How Does It Work?

Let's Talk comments are read by your Communications Team and distributed to the appropriate people and departments based on the feedback.

Let's Talk Flowchart: Comment cards, online submissions, and phone messages are submitted by the public and received by both our Communications Team and an Internal Auditor. Next, the Let's Talk Coordinator forwards the message to the relevant county department or employee for an answer or awareness. The response from the relevant department or employee gets sent back to the Communications Team, which then forwards the information to the original Submittor (if contact information was provided). Here are two examples of the Let's Talk process: 1) comments for the County Manager will go to the County Clerk and Board of Commissioners and the County Manager; and 2) health benefit questions or comments go to the Human Resources Director, the County Clerk and board of Commissioners, and the County Manager.

Comment cards, online submissions, and phone messages are submitted by the public and received by both our Communications Team and an Internal Auditor. From there, the Let's Talk Coordinator forwards the message to the relevant county department or employee for an answer or awareness. The response from the relevant department or employee gets sent back to the Communications Team, which then forwards the information to the original Submittor (if contact information was provided).

Here are two examples of the Let's Talk process: 1) comments for the County Manager will go to the County Clerk and Board of Commissioners and the County Manager; and 2) health benefit questions or comments go to the Human Resources Director, the County Clerk and board of Commissioners, and the County Manager.

What's It For?

Let's Talk is for:

  • Connecting you to County services, programs, and resources.
  • Passing along feedback about positive experiences with County services.
  • Providing suggestions about how the County can improve services.
  • Asking questions you can't readily find answers to on our website.
  • It's also a tool the public and employees can use to leave anonymous feedback.

Let's Talk is not for:

  • Questions, concerns, or comments for Asheville, Biltmore Forest, Black Mountain, Montreat, Weaverville, or Woodfin. We are happy to help connect you to resources, but often we don't have the best contact information for nuanced questions about the County's six municipalities.
  • Let's Talk is happy to provide you resources, contact information, etc. to agencies outside of Buncombe County. However, it is your responsibility to contact those organizations for issues in their jurisdiction. We will not do that for you.

Let's Talk — fraud, abuse of authority, mismanagement of funds, or other misconduct

Employee comments concerning fraud, abuse of authority, mismanagement of funds, or other issues concerning misconduct should be directed to your supervisor, the Internal Audit Department, or our third-party, independent hotline that allows you to express concerns anonymously. The report line can be found on County Central under the “Employee Interests” menu, then click on “Report Line” in the submenu. If you are a member of the public concerned about the aforementioned please use Let's Talk to submit a comment.

That being said, if you feel more secure using Let's Talk to report fraud, abuse of authority, and/or mismanagement of funds, then details such as specific events, dates, names, are helpful to launching an investigation. We take all allegations of the aforementioned seriously, but the County cannot conduct an investigation based on vague, abstract statements.

For example:

  • Vague statement: My supervisor is mean to me.
  • Specific statement: On Tuesday, Jan. 15, John Doe verbally berated a coworker. A number of coworkers witnessed this and are upset about the incident.
Let's Talk!

Let's Talk Comment Form

Did You Know?

  • If you are using Let's Talk to ask a question or need a response, please make sure to leave accurate contact information.
  • If you want to use Let's Talk anonymously, use the comment form without filling in identifying information.
  • If you send an email to LetsTalk@BuncombeCounty.org your email address can identify you. If the associated comment in an email expresses a desire for the message to be sent along anonymously we absolutely honor that request. However, to ensure total anonymity your best choice is to use our online form.
  • Employee comments concerning fraud, abuse of authority, mismanagement of funds, or other issues concerning misconduct should be directed to your supervisor, the Internal Audit Department, or our third-party, independent hotline that allows you to express concerns anonymously. The report line can be found on County Central under the “Employee Interests” menu, then click on “Report Line” in the submenu. If you are a member of the public concerned about the aforementioned please use Let's Talk to submit a comment.
  • Be sure to check our FAQ where you will find information about roads (the County does not maintain roads), how to contact your County Commissioner, and more.

Questions & Answers

We asked you to talk to us and you've provided the County with informative feedback and inquisitive questions. We've been responding individually to these questions, but we thought we'd also share some of the more common inquiries in hopes of providing valuable information you might be in search of. If you don't see an answer to your particular question please feel free to reach out or try the other useful resources listed here. Thank you for engaging with your local government.

Department Directory

Are you looking to contact a department directly, search our directory.

Table: Departments
Department Email Phone Number
Administration Email: Clerk to the Board Clerk to the Board
(828) 250-4105
Email: Commissioners Commissioners
(828) 250-4001
Email: County Manager County Manager
(828) 250-4100
Email: County Attorney County Attorney
(828) 250-4115
Budget Email: Budget (828) 250-4148
Buncombe County TV Email: Buncombe County TV (828) 250-4124
Bureau of Identification Email: Bureau of Identification (828) 250-4661
Clerk of Superior Court   (828) 259-3400
Communications Email: Communications (828) 250-6847
Election Services Email: Election Services (828) 250-4200
Emergency Services Email: Emergency Services (828) 250-6650
Finance Email: Finance (828) 250-4130
Geographic Information Systems Email: Geographic Information Systems (828) 250-6860
Health & Human Services Email: Health & Human Services (828) 250-5500
Human Resources Email: Human Resources (828) 250-4166
Libraries Email: Libraries (828) 250-4714
NC Cooperative Extension Email: NC Cooperative Extensions (828) 255-5522
NCWorks Career Center Asheville (828) 251-6200
Parks & Recreation Email: Parks & Recreation (828) 250-4260
Permits & Inspections Email: Permits & Inspections (828) 250-5360
Planning and Development Email: Planning and Development (828) 250-4830
Public Assistance Email: Public Assistance (828) 250-5500
Public Health Email: Public Health (828) 250-5000
Procurement Email: Procurement (828) 250-4130
Register of Deeds Email: Register of Deeds (828) 250-4300
Sheriff's Office Email: Sheriff's Office (828) 250-6670
Social Work Services Email: Social Work Services (828) 250-5500
Soil & Water Conservation Email: Soil and Water Conservation (828) 250-4785
Solid Waste Email: Solid Waste (828) 250-5460
Sustainability Office Email: Sustainability Office (828) 250-4976
Tax Assessment (828) 250-4920
Tax Collections (828) 250-4910
Transportation Email: Transportation (828) 250-6750
Veterans Services Email: Veterans Services (828) 250-5726
WNC Regional Air Quality Email: WNC Regional Air Quality (828) 250-6777
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