Let's Talk is a platform that allows you to have an open line of communication to Buncombe County and helps us connect you to County-based resources. You can call and leave a message at (828) 250-4066, email us at letstalk@buncombecounty.org, or fill out the form below. Your questions, concerns, and comments will be responded to in a timely manner *. Notice: Let's Talk is only monitored during business hours, Monday-Friday, 8 a.m.-5 p.m.
Comment cards, online submissions, and phone messages are submitted by the public and received by both our Communications Team and an Internal Auditor. From there, the Let's Talk Coordinator forwards the message to the relevant county department or employee for an answer or awareness. The response from the relevant department or employee gets sent back to the Communications Team, which then forwards the information to the original Submittor (if contact information was provided). Here are two examples of the Let's Talk process: 1) comments for the County Manager will go to the County Clerk and Board of Commissioners and the County Manager; and 2) health benefit questions or comments go to the Human Resources Director, the County Clerk and board of Commissioners, and the County Manager.
Let's Talk is for: Connecting you to County services, programs, and resources. Passing along feedback about positive experiences with County services. Providing suggestions about how the County can improve services. Asking questions you can't readily find answers to on our website. It's also a tool the public and employees can use to leave anonymous feedback. Public reporting of fraud, mismanagement of funds, or misconduct.
Let's Talk is not for: Let's Talk is not for submitting excuses for jury duty. County administration is a completely different entity than the court system housed in Buncombe County. To file an excuse for jury duty, you can call (828) 259-3400 and press option 2. Questions, concerns, or comments for Asheville, Biltmore Forest, Black Mountain, Montreat, Weaverville, or Woodfin. We are happy to help connect you to resources, but often we don't have the best contact information for nuanced questions about the County's six municipalities. Let's Talk is happy to provide you resources, contact information, etc. to agencies outside of Buncombe County. However, it is your responsibility to contact those organizations for issues in their jurisdiction. We will not do that for you.
Did You Know? If you are using Let's Talk to ask a question or need a response, please make sure to leave accurate contact information. If you want to use Let's Talk anonymously, use the comment form without filling in identifying information. If you send an email to LetsTalk@BuncombeCounty.org your email address can identify you. If the associated comment in an email expresses a desire for the message to be sent along anonymously we absolutely honor that request. However, to ensure total anonymity your best choice is to use our online form. Employee comments concerning fraud, abuse of authority, mismanagement of funds, or other issues concerning misconduct should be directed to your supervisor, the Internal Audit Department, or our third-party, independent hotline that allows you to express concerns anonymously. The report line can be found on County Central under the “Employee Interests” menu, then click on “Report Line” in the submenu. If you are a member of the public concerned about the aforementioned please use Let's Talk to submit a comment. Be sure to check our FAQ where you will find information about roads (the County does not maintain roads), how to contact your County Commissioner, and more. Notice: Any information provided to the Let’s Talk page may be subject to the North Carolina Public Records Law and may be disclosed to third parties upon request.
Table: Departments Department Email Phone Number Administration Email: Clerk to the Board Clerk to the Board (828) 250-4105 Email: Commissioners Commissioners (828) 250-4001 Email: County Manager County Manager (828) 250-4100 Email: County Attorney County Attorney (828) 250-4115 Budget Email: Budget (828) 250-4148 Buncombe County TV Email: Buncombe County TV (828) 250-4124 Bureau of Identification Email: Bureau of Identification (828) 250-4661 Clerk of Superior Court (828) 259-3400 Communications Email: Communications (828) 250-6847 Community Engagement Email: Community Engagement (828) 250-4102 Election Services Email: Election Services (828) 250-4200 Emergency Services Email: Emergency Services (828) 250-6650 Finance Email: Finance (828) 250-4130 Geographic Information Systems Email: Geographic Information Systems (828) 250-6860 Health & Human Services Email: Health & Human Services (828) 250-5500 Human Resources Email: Human Resources (828) 250-4166 Internal Audit Email: Internal Audit Director (828) 250-4014 Libraries Email: Libraries (828) 250-4714 NC Cooperative Extension Email: NC Cooperative Extensions (828) 255-5522 NCWorks Career Center Asheville (828) 251-6200 Performance Management Email: Performance Management (828) 250-4819 Permits & Inspections Email: Permits & Inspections (828) 250-5360 Planning and Development Email: Planning and Development (828) 250-4830 Public Assistance Email: Public Assistance (828) 250-5500 Public Health Email: Public Health (828) 250-5000 Procurement Email: Procurement (828) 250-4130 Recreation Services Email: Recreation (828) 250-4260 Register of Deeds Email: Register of Deeds (828) 250-4300 Sheriff's Office Email: Sheriff's Office (828) 250-4503 Social Work Services Email: Social Work Services (828) 250-5500 Soil & Water Conservation (828) 250-4785 Solid Waste Email: Solid Waste (828) 250-5460 Sustainability Office Email: Sustainability Office (828) 250-4976 Tax Assessment (828) 250-4920 Tax Collections (828) 250-4910 Transportation Email: Transportation (828) 250-6750 Veterans Services Email: Veterans Services (828) 250-5726 WNC Regional Air Quality Email: WNC Regional Air Quality (828) 250-6777