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Strategy & Innovation

Strategy & Innovation is here to approach problems in new ways to match the pace of an ever-changing community. County departments typically know where their challenges and obstacles exist, but may struggle to find the tools, time, or personnel to fully address them. Strategy and Innovation is a resource that can help any department overcome barriers to success. In short, Strategy and Innovation looks for opportunities to innovate how the County provides services to the public.

Strategy & Innovation also coordinates strategy throughout the County and manages the County’s policy process, strategic data analysis and program evaluation efforts to support informed decision making to advance the Strategic Goals of Buncombe County Government. In short, we serve those who directly serve the public. We aim to increase department efficiency and leverage the County's existing resources to free up taxpayer dollars.

pie chart of Strategy & Innovation cycle

What we do

What We Do

  • Analysis - Conducting a systematic and methodical evaluation of data and facts to inform decision-making.
  • Strategic Data Analysis - Utilizing a set of techniques and tools to gain operational insights and drive improvement.
  • Business Planning - Coordinating a process that defines and documents goals, initiatives, actions, and measures that align to the County’s strategic vision.
  • Innovation - Supporting and cultivating new ideas to overcome barriers to success.
  • Enterprise Level Project Management - A practice of planning, coordinating, communicating, and governance to achieve an organization-wide result with a defined beginning and end.
  • Facilitation - Designing and leading a defined series of events with the purpose of arriving at a specific outcome or work product that impacts county services.
  • Performance Metrics - Developing and designing indicators that demonstrate effectiveness of key business initiatives.
  • Policy Management - Facilitating and managing the life cycle of a policy library to include development, revision, approval, and implementation.
  • Special Projects - Undertaking projects requested by the County Leadership Team.
  • Strategic Planning - Assisting in the execution of the County’s Strategic Plan.
  • Technical Trainings - Participating as a subject matter expert in internal training offerings.

Locate & Contact

Strategy & Innovation


Rafael Baptista

Strategy & Innovation Department
200 College Street
Asheville, NC 28801

Hours of Operation

Monday - Friday
8:00 a.m. to 5:00 p.m.

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