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Our mission is to provide transportation services responsive to the needs of Buncombe County residents.
Our vision is to be a leading regional partner in an accessible, multi-modal, and efficient transportation network.

Mountain Mobility, Buncombe County’s Community Transportation System, was established in 1989 to increase the level of transportation services available to Buncombe County citizens. Mountain Mobility works with about 30 human service agencies and organizations in Asheville and Buncombe County to coordinate transportation efforts for those residents in need of services.

Mountain Mobility provides ADA Complementary Paratransit Services for the City of Asheville’s ART system. Mountain Mobility provides deviated fixed-route public transit routes open to the public (Trailblazer Routes). Mountain Mobility also provides information and referral services to individuals who may need or desire other mobility options, including other local and regional public transportation services.

Advisory Board & Information

Community Transportation Board & the Transportation Service Plan

Community Transportation Advisory Board

The Community Transportation Advisory Board (CTAB) serves as an advisory board to staff and the Board of Commissioners and is actively involved in system planning and operations.

Table: Boards & Commissions
DescriptionBoard formed by Resolution 19282, April 4, 1989 and modified by Resolution 98-3-11 in March of 1998. This Board assists in the implementation of the Community Transportation Program.
Term Length3 years
Number of Terms2
Meeting Date1st Thursday
Meeting Time10 a.m.
Meeting LocationFebruary, May, August, and November

Community Transportation Service Plan

A Community Transportation Service Plan (CTSP) takes an in-depth look at public transit conditions and options and decides where to allocated transit resources over the next five years. The NCDOT Public Transportation Division requires Buncombe County have this plan to receive state funding support for Mountain Mobility. The five-year plan is a strategic response to the projected mobility needs of the general public and targeted populations in the service area, and aims to improve service delivery and management.

Rider's Guide

The Mountain Mobility Rider's Guide is provided when a person is determined eligible for any of our services

Please refer to the Rider’s Guide with regard to the following aspects of the service:

  • Arrival, Departure Times and the Trip Pick-Up Window
  • Door-to-Door Service
  • Wait Times
  • Cancellations and No Shows
  • Fares
  • Personal Care Attendants and Escorts
  • Children and Youth
  • Unattended Customers
  • Service Animals and Pets
  • Mobility Devices
  • Medical Equipment
  • Seat Belt Policy
  • Carry-on Items
  • Customer Right's
  • Vehicle Operator's Rights
  • Disruptive Behavior
  • Suspension and Termination
  • Comments and Complaints


Mountain Mobility phone numbers, Hours of Operation, and Holiday Closings

Who do I call?

Please call our main number: (828) 250-6750

Choose from the menu options depending on what you need:

Information and Eligibility
Dial Option 5

TTY/Text to Voice Communications

National Relay 7-1-1 Services
Dial 7-1-1

Relay North Carolina

NC 2-1-1 Referral Services
Dial 2-1-1

Service & Office Hours

Service hours differ for the City of Asheville Complementary Paratransit Service as detailed in the City of Asheville's Paratransit Rider’s Guide.

Administrative Office Hours

Monday through Friday
8:00 a.m. - 5:00 p.m.


Monday through Friday
8:00 a.m. - 3:00 p.m.

Transportation Services

Monday through Saturday
5:30 a.m. - 7:30 p.m.

Holiday Closings

Mountain Mobility is closed on the following holidays:

  • Thanksgiving Day
  • Christmas

Mountain Mobility only offers City of Asheville Complementary Paratransit Services on the following holidays:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day

Mountain Mobility is administered through a contract with Land-of-Sky Regional Council and operated through a contract with McDonald Transit Associates, Inc.

Cooperative Organizations