When you dial 911, your call is received by a trained communications specialist who takes your information and dispatches the appropriate police, fire, and/or medical services team located in your area.
When using 911, remain calm and speak clearly. Tell the dispatcher what is happening, where the incident is occurring, your name, address, and phone number. Remain on the phone to provide additional information as needed.
Do not hang up until the dispatcher advises you to do so.
Never Call 911 As A Joke
The equipment we have indicates where the call is coming from. We are required to verify if there is an emergency. If that can't be done, we will send a Law Enforcement Officer out to check.
This could engage an officer's services when they might be needed on a real emergency. Abusing 911 in this manner could cost someone's life. It is a criminal offense to intentionally abuse 911.
Never Call To Ask For Information
Use 411 for directory assistance, and call the non-emergency number for the public safety agency you wish to reach.
Never Call 9-1-1 Just To See If It Works
It does. Calls to 911 from a pay phone are free.
A call to 911 should always be a call for help! Use 911 for life-threatening incidents. These include:
- If someone is hurt.
- If you see someone taking something that belongs to someone else.
- If you see someone hurting someone else.
- If you smell smoke or see fire.