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Crisis Intervention Program

The Crisis Intervention Program (CIP) provides assistance to low-income households that are in a heating or cooling related emergency and have an income that is below 150% of poverty level.

Crisis Intervention Services include:

Program pays for:

  • Electric bills
  • Deposits
  • Fuel Oil
  • Kerosene
  • Natural Gas
  • Propane
  • Wood
  • Coal
  • Heaters
  • Furnace Repairs
  • Fans

Program Does Not Pay For:

  • Rent
  • Mortgage
  • Water
  • Rx (Prescription Meds)

Eligibility Requirements:

A household that applies must:

  • Must be a Buncombe County resident
  • Have at least one U.S. Citizen or a non-citizen who meets certain eligibility criteria
  • Countable income must be at or below 150% of the Federal Poverty Level
  • Be in a heating or cooling related emergency
  • Requires final notice for electric and gas 6" oil or less in tank-is based on extreme temperatures
  • Applications will NOT be accepted at Health & Human Services

CIP serves households that are experiencing or in danger of experiencing a life-threatening or health-related emergency and sufficient, timely, and appropriate assistance is not available from any other source.  Life-threatening is defined as a household which has no heating or cooling source or has a disconnect notice for their primary heating or cooling service and the health or well-being of a household member would be in danger if the heating or cooling crisis was not alleviated.

Helpful Items to Bring

Verification of Income

How are services paid for?

Payments are made directly to the vendors, oil companies, gas companies and electric, etc.

Appointment Procedure

  • Apply for CIP at
  • Applications will NOT be accepted at Health & Human Services

Locate & Contact

Public Assistance / Economic Services


Phillip Hardin
CSS Program Administrator
P: (828) 250-5592

Call Center
P: (828) 250-5500
F: (828) 250-6235

Economic Services / Public Assistance
40 Coxe Avenue
Asheville, NC 28801

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Hours of Operation

Monday - Friday
8:00 a.m. to 5:00 p.m.

Mailing Address

Health & Human Services
PO Box 7408
Asheville, NC 28802

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