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Schedule a Trip

Riding with Mountain Mobility

Customers that have completed eligibility and registration may schedule trips between the hours of 8:00 a.m. and 3:00 p.m. Monday through Friday by calling (828) 250-6750, Option 4 or TDD/TYY Relay 7-1-1 or Toll free 1-800-735-2962. Voicemail is available outside of regular hours. Trips may be scheduled between one and 30 days in advance.

When calling in to schedule a trip, please have the following customer information available:

  • Name
  • Residential address
  • Telephone number
  • Complete street address of customer’s destination
  • Day and Date of the trip
  • Time the customer needs to arrive
  • Time the customer needs to be picked up for the return trip
  • Type of assistance needs (mobility devices, aids, impairments, etc.) if applicable
  • Information on escort, guest or Personal Care Attendant accompanying the customer
  • Information if a child will be traveling

Vehicle operators are required to transport customers to the prescheduled destination provided during the trip reservation. Vehicle operators are not permitted to make destination changes.

City of Asheville Complementary Paratransit Service customers should refer to the City of Asheville’s Paratransit Rider’s Guide for information about trip scheduling.

Trip Tips

Mountain Mobility wants everyone to get to his or her destination safely and to have an enjoyable trip

  • Please do not eat, drink or smoke on the vehicle. This includes vaping and e-cigarettes.
  • No weapons, firearms, explosives, flammable liquids or other hazardous materials are permitted.
  • Conversations on cellular devices should not distract the vehicle operator or other customers.
  • Service animals must be under control at all times while on the vehicle.
  • Always wear your seat belt, and make sure any children traveling with you are buckled in properly as well. Safety first!
  • Please refrain from cursing and using profanity.
  • Please do not distract the vehicle operator.
  • If you use a mobility aid such as a walker, wheelchair or scooter, please make sure you have adequate sidewalks and ramps to get from your home to the vehicle.
  • Riding a Mountain Mobility vehicle under the influence of alcohol or illegal drugs is prohibited.

Rider's Guide

The Mountain Mobility Rider's Guide is provided when a person is determined eligible for any of our services

Please refer to the Rider’s Guide with regard to the following aspects of the service:

  • Arrival, Departure Times and the Trip Pick-Up Window
  • Door-to-Door Service
  • Wait Times
  • Cancellations and No Shows
  • Fares
  • Personal Care Attendants and Escorts
  • Children and Youth
  • Unattended Customers
  • Service Animals and Pets
  • Mobility Devices
  • Medical Equipment
  • Seat Belt Policy
  • Carry-on Items
  • Customer Right's
  • Vehicle Operator's Rights
  • Disruptive Behavior
  • Suspension and Termination
  • Comments and Complaints

Contact

Mountain Mobility phone numbers, Hours of Operation, and Holiday Closings

Who do I call?

Please call our main number: (828) 250-6750

Choose from the menu options depending on what you need:

Information and Eligibility
Dial Option 5

TTY/Text to Voice Communications

National Relay 7-1-1 Services
Dial 7-1-1

Relay North Carolina
1-800-735-2962

NC 2-1-1 Referral Services
Dial 2-1-1
1-866-401-6342
www.nc211.org

Service & Office Hours

Service hours differ for the City of Asheville Complementary Paratransit Service as detailed in the City of Asheville's Paratransit Rider’s Guide.

Administrative Office Hours

Monday through Friday
8:00 a.m. - 5:00 p.m.

Reservations/Scheduling

Monday through Friday
8:00 a.m. - 3:00 p.m.

Transportation Services

Monday through Saturday
5:30 a.m. - 7:30 p.m.

Holiday Closings

Mountain Mobility is closed on the following holidays:

  • Thanksgiving Day
  • Christmas

Mountain Mobility only offers City of Asheville Complementary Paratransit Services on the following holidays:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day

Mountain Mobility is administered through a contract with Land-of-Sky Regional Council and operated through a contract with McDonald Transit Associates, Inc.