Skip to main content

Eligibility & Registration

Most residents of Buncombe County are eligible for Mountain Mobility services, with a few exceptions. Eligibility may be determined by a number of factors, including where a person lives, age, trip needs (medical, shopping, etc.), Medicaid eligibility, and access to fixed-route bus service, among others.

The best way to determine eligibility is to call Mountain Mobility at (828) 250-6750, Option 5, and speak to an Eligibility Specialist who can answer any questions.

To sign up for services, callers will be asked to provide the customer’s name, street address, phone number, date of birth, and social security number. Other information may be requested based on eligibility. Customers will be informed if fares are applicable when they sign up for service.

Rider's Guide

The Mountain Mobility Rider's Guide is provided when a person is determined eligible for any of our services

Please refer to the Rider’s Guide with regard to the following aspects of the service:

  • Arrival, Departure Times and the Trip Pick-Up Window
  • Door-to-Door Service
  • Wait Times
  • Cancellations and No Shows
  • Fares
  • Personal Care Attendants and Escorts
  • Children and Youth
  • Unattended Customers
  • Service Animals and Pets
  • Mobility Devices
  • Medical Equipment
  • Seat Belt Policy
  • Carry-on Items
  • Customer Right's
  • Vehicle Operator's Rights
  • Disruptive Behavior
  • Suspension and Termination
  • Comments and Complaints

Contact

Mountain Mobility phone numbers, Hours of Operation, and Holiday Closings

Who do I call?

Please call our main number: (828) 250-6750

Choose from the menu options depending on what you need:

Information and Eligibility
Dial Option 5

TTY/Text to Voice Communications

National Relay 7-1-1 Services
Dial 7-1-1

Relay North Carolina
1-800-735-2962

NC 2-1-1 Referral Services
Dial 2-1-1
1-866-401-6342
www.nc211.org

Service & Office Hours

Service hours differ for the City of Asheville Complementary Paratransit Service as detailed in the City of Asheville's Paratransit Rider’s Guide.

Administrative Office Hours

Monday through Friday
8:00 a.m. - 5:00 p.m.

Reservations/Scheduling

Monday through Friday
8:00 a.m. - 3:00 p.m.

Transportation Services

Monday through Saturday
5:30 a.m. - 7:30 p.m.

Holiday Closings

Mountain Mobility is closed on the following holidays:

  • Thanksgiving Day
  • Christmas

Mountain Mobility only offers City of Asheville Complementary Paratransit Services on the following holidays:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day

Mountain Mobility is administered through a contract with Land-of-Sky Regional Council and operated through a contract with McDonald Transit Associates, Inc.