ePASS If you are awaiting a decision about insurance coverage because you applied for assistance through the federal market place and were told that you or your family is potentially eligible for Medicaid, you can do the following to help speed the process: Submit an electronic application through NC ePASS at ePASS.NC.gov Complete an application at the ePASS site and print it and mail to Buncombe County Health & Human Services, PO Box 7408, Asheville, NC 28802-9960 Call Buncombe County Health and Human Services at 250-5500 and ask for an application or come in to our offices at 40 Coxe Avenue.