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COVID-19 Update

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Information and Preparedness

Updated: Tuesday, June 30, 2020 5:08 PM

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COVID-19 Self Checker NEW Reopening Guidance Questions & Concerns Community Resources Volunteer Community Connect Stay Safe Order Community Updates Testing

Buncombe County has been monitoring Coronavirus/COVID-19 since it was first announced as a potential threat. The health and safety of our community is our highest priority. As such, our Public Health department is partnering with the NC Department of Health and Human Services, health care providers, and first responders to watch and respond to this evolving situation.

For people who have questions about COVID-19 in Buncombe County, please call (828) 419-0095.

Questions & Concerns

To help address your questions, Buncombe County and the City of Asheville are operating the Ready Team call center. The Ready Team call center is an extension of the Emergency Operations Center. It is focused on business and general questions about COVID-19 and the Stay Safe, Stay Home Order. The Ready Team can direct you to the best source for the information that you need. To ensure that there are options for Spanish, Russian, and multiple other languages, the Ready Team is working with the United Way’s 211 Call Center. The Ready Team call center operates Monday-Friday from 8 a.m.-5:30 p.m. Call (828) 419-0095 or email

Buncombe County Businesses and Citizen Frequently Asked Questions

General Community

Click here to link to the Buncombe Ready COVID-19 Self-Checker.
Click here for information about testing in Buncombe County.
If a business is not complying with the Buncombe County mandate to wear face coverings, first send your complaint to store management to let them know that wearing face coverings is an essential part of slowing the spread of COVID-19 and making sure that all members of our community feel safe in pubic.


To find information about current local employment opportunities, please visit NC Works

Outdoor Activities

Click here for information on Buncombe County Parks.

Click here for information on Asheville City Parks.

We encourage all residents to enjoy time outside. As long as all residents are practicing social distancing, maintaining proper sanitation, and staying home if you are sick. To learn more about these guideline, please visit the CDC’s website at

Business Sector

Click here to see our Phase 2 Transition Guidance

Hotels and motels, Bed and Breakfasts, short-term rentals less than 30 days, homestays and campgrounds may book and schedule leisure travel reservations.

The occupancy of lodging establishments with lodging capacities of greater than 10 units is limited to 50%. Establishments with capacities of 10 units or less may book to 100% occupancy.

All lodging establishments must wait 24 hours after a room becomes vacant before beginning cleaning and disinfection.

Cleaning of rooms after a stay must comply with the guidance outlined in E0141

Click here to see the CDC’s public health recommendation for business that are reopening.
Click here for a comprehensive outline about responding to COVID-19 in your business.


Hotels and motels, bed and breakfasts, short-term rentals, less than 30 days, homestays and campgrounds are instructed to cancel currently scheduled leisure travel reservations and refrain from scheduling future leisure and other non-essential travel reservations. This order shall remain in effect until such time as it is repealed, replaced, or rescinded. Buncombe County residents or any employee who works for a business or organization defined as essential may stay in any lodging. However, the operator of that lodging MUST document the essential occupation and nature of business of any new resident making reservation from outside the county. In addition, any visitors arriving to Buncombe County from outside the state who are not travelling on essential business are required to self-quarantine in their residence for 14 days upon arrival. This means if someone is travelling through the state and gets a hotel room for the night, they must quarantine. If someone is planning to be in town for a week, they must quarantine for the duration of their visit. If someone is coming to a second home or vacation home of some sort in Buncombe County, they must also selfquarantine for 14 days before entering the community. This means no trips to the grocery store or other essential retail.


All restaurants still offering takeout service in Buncombe County are mandated to follow proper food preparation standards. These guidelines include:

  • Continually disinfect frequently-touched surfaces using guidelines provided by the CDC.
  • Delegate all staff to have separate responsibilities in order to reduce the risk of transmission and ensure every facility is maintaining proper social distancing practices.
  • Employees will package all meal items, (including drink) for customers to reduce the number of people touching items in the facility.
  • All staff should be wearing disposable gloves that are changed when employee changes task, gloves are ripped, or gloves become visibly soiled. Hand washing will occur when gloves are changed.

Ask an Expert

Buncombe County Health and Human Services Interim Public Health Director, Dr. Mullendore: Public Health and COVID-19

COVID-19 Frequently Asked Questions

Notice: BCHHS Public Health Preparedness is here as a resource. If you have additional non-medical questions about Coronavirus/COVID-19 preparedness planning, please email us with the form below.


Public Health
P:(828) 250-5000
40 Coxe Avenue
Asheville, NC 28801

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