Water Restoration Updates for Monday, October 14

Crews continue to make great progress, working long hours to restore water to the community. Here are the latest updates:

North Fork Reservoir: North Fork continues to feed highly chlorinated water into the City of Asheville water distribution system. In-reservoir treatment at the North Fork Reservoir begins this week so that water can be treated in the treatment plant. Good news is that streams are now feeding clean, clear water to the reservoir. 

Distribution System: On Sunday, Oct. 13, the water resources department began supplying water to areas west of Swannanoa. The damage to the Swannanoa area was more severe than expected, but water maintenance crews were able to get water to the Haw Creek junction, which is a primary distribution point for the remainder of the system. 

While preparations have been completed to begin sending water to the Fairview area and to the higher elevation areas of South Asheville that do not have water, it is important to note that service restoration will continue to return slowly and incrementally, moving west. 

Action Steps for Residents: 

• Report water main breaks to the Water Customer Service Line at 828-251-1122. 
• Once water service returns to residences or businesses, customers should flush their private lines by running water through a bathtub or outdoor faucet for about 15 minutes.  
• Close the valves to hot water heaters or other appliances that run water such as icemakers until the water returns. 
• Boil water notices and advisories both require customers to boil their water vigorously for at least one minute before drinking, cooking, or brushing teeth. 
• The water is safe for laundry, handwashing, washing dishes, and showering in but take caution to not get it in the mouth.

Water at the Town of Black Mountain continues to be for flushing only. Even if boiled, this water is not for human or pet consumption.