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BUNCOMBECOUNTY.ORG is built on a new platform called Bootstrap. Bootstrap is built to work best in the latest desktop and mobile browsers, meaning older browsers might display differently styled, though fully functional, renderings of certain components.

We strive to make our site accessible to a variety of users with differing needs, using various technologies. We are working to make our site compliant with Section 508 and the W3C Web Accessibility Initiative, Priority One checkpoints.

All reasonable efforts will be made by Buncombe County Government to accommodate special needs of individuals as addressed by the Americans with Disabilities Act. Individuals with disabilities requiring an accommodation beyond those already provided at the web portal, should e-mail providing contact information and a brief description of the accommodations required.

In some instances, we've included Portable Document Format (.pdf) files (for forms and official documents) until we are able to develop more accessible options. For information on Adobe Acrobat PDF accessibility, please visit the Adobe Acrobat Accessibility web page.

The complexity of some of our materials may make accessibility difficult for some. If you encounter material or services on our web site that you cannot use or access, please inform us so that accommodations can be made. Your comments and interest in our site help us to identify areas where we need to improve.

Supported browsers

Specifically, BUNCOMBE COUNTY IT strives to supports the latest versions of the following browsers and platforms. On Windows, we support Internet Explorer 8-11. More specific support information is provided below.

Table: Supported Browsers
Chrome Firefox Internet Explorer Opera Safari
Android Supported Supported N/A Not Supported N/A
iOS Supported N/A Not Supported Supported
Mac OS X Supported Supported Supported Supported
Windows Supported Supported Supported Supported Not Supported

Unofficially, Bootstrap should look and behave well enough in Chromium and Chrome for Linux, Firefox for Linux, and Internet Explorer 7, though they are not officially supported.

What should I do?

If you are seeing a alert at the top of this page, chances are your running one of the following versions of Internet Explorer.

  • IE 9 - Released in 2011.
  • IE 8 - Released in 2009.
  • IE 7 - Released in 2006.
To determine the version of Internet Explorer that you are running, use the following method:
In all versions of Internet Explorer, click About Internet Explorer on the Help menu. The product and version information are displayed in the dialog box that appears.
If you notice that you are running either IE 7 or IE 8, we suggest upgrading your browser to one the Supported Browsers listed above. This will allow you to maximize the benefits of the new BUNCOMBECOUNTY.ORG.

Website Privacy Policy

Buncombe County is dedicated to preserving your privacy and security while viewing our Web site. We strive to retrieve the minimum amount of information from our visitors necessary in order to provide a host of various services and resources. This Web Privacy Policy page outlines practices and procedures affecting visitors of our site. Buncombe County reserves the right to change these policies and the corresponding information on this page at any time without prior notice.

Discrimination Policy

Buncombe County does not discriminate on the basis of race, color, religion, sex, age, national origin, handicap or disability in admission or access to our treatment or employment in its services, programs and activities in compliance with applicable federal and state laws.

Live Chat Policy

Correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties.

Our Live Chat service is operated between the hours of 9 a.m. and 5 p.m. for select departments, and is intended for topical inquiries only.

By engaging with our Live Chat service, you are participating in official correspondence and agree to let Buncombe County Government retain the chat transcripts and any information exchanged in the chat conversation for a minimum of thirty (30) days, after which it may be destroyed per NCDNR retention policy. We will never share any of your information from these transcripts with any individual or organization outside of Buncombe County Government, except as required by federal, state or local law.

In addition, your IP address will be logged and retained for a minimum of thirty (30) days, after which it may be purged. Your IP address can be seen by any Buncombe County chat admins or operators, and may be blocked if the chat feature is repeatedly and deliberately abused.

Privacy Policies

Buncombe County collects no personally identifiable information (PII) about you unless you choose to provide that information to us. Non-PII information related to your visit to our websites may be automatically collected and temporarily stored to help us make our sites more useful to visitors.

Anonymous Visitor Information Collection

For every visitor to our site, there are several common pieces of information that we do collect that are stored in logs. Internet Protocol (IP) address, browser type, operating system, the date and time of the visit, and the addresses to which a visitor linked during a visit to our Web site are all recorded. We cannot and do not associate any of this information with individual persons, distribute this information, or use it in any manner other than for statistical analysis in improving our site to better serve our visitors.

Usage of Cookies

We do not use cookies to record any personal information. Cookies are used by some County web applications to pass needed information from one page to the next. Rejecting a cookie in these applications will render the application useless. Applications use cookies to track the session through randomly generated ID numbers that cannot be traced back to any personal or private information.

Disclosure of Information

Buncombe County does not sell, rent, or publish any of our visitors' personal or private information. We do not reveal specific information about subscribers or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by law. In addition, we endeavor to restrict employee access to any personal information except where necessary to perform required duties.

Unauthorized Access

Unauthorized attempts to modify any information stored on this system, to defeat or circumvent security features, or to utilize this system for other that it’s intended purposes are prohibited and may result in criminal prosecution.

Third-Party Websites

Buncombe County uses third-party Websites to share information and encourage collaboration with the public. Third-party Websites are not government owned or operated. They are controlled and operated by a third-party not affiliated with Buncombe County. The Buncombe County Privacy Policy does not apply to any third-party.

Any information, which may include personally identifiable information, you make available to Buncombe County, including via a third-party Website, is voluntary. When you make information available to Buncombe County you may also be making this information available to a third-party not affiliated with Buncombe County. When you contribute to discussions and provide your opinions on a website, you need to take steps to protect your privacy. Do not disclose any private information about yourself or others (e.g., Social Security Number or health information) on a third-party Website.

Social Media Comment Policy

To keep our community focused, we ask that you follow our posting guidelines:

This Community is moderated and all comments may be reviewed. Any communication via this site is considered public record. The appearance of external links or advertisements on this site does not constitute official endorsement. Solicitations / advertisements are not allowed and will be removed from this site.

  • To ensure exchanges that are productive, informative, respectful of diverse viewpoints and lawful, we may review comments and remove those that are or include:
    • Off Topic: We will exclude comments not related to the subject of the conversation. If you have an idea for a subject, would like to provide feedback, or would like follow-up from us, please contact us at Buncombe County - Let's Talk.
    • Spam: Comments focused on selling a product or service, or comments posted for a purpose of driving traffic to a particular website for personal, political, or monetary gain, will be excluded. Comments in HTML format (or URLs) will not be accepted.
    • Personal Attacks: If you disagree with the content, we'd like to hear from you, but ask that you refrain from comments that attempt to defame or defraud any financial, commercial or non-governmental agency or personal attack of others. Malicious intent and or participation not in the spirit of civil conversation will be excluded.
    • Illegal: Comments that suggest or encourage illegal activity are not allowed.
    • Offensive Language: Comments including, but not limited to, graphic, obscene, explicit, abusive, derogatory, or racial content will be excluded.
    • Private or Confidential Information: You participate at your own risk, taking personal responsibility for your comments, your username and any information provided. Please do not provide any specific personal information about yourself or other individuals.
    • Political Views: Comments expressing political views are not allowed. This page is not intended to be used for addressing questions, complaints, or any other requests. If you wish to correspond on any of these subjects, please contact the appropriate department. View our department directory.

Please note that the comments expressed on these sites do not necessarily reflect the opinions and position of Buncombe County government or its officers and employees.

Reporters are asked to send questions to the relevant media office through their normal channels and to refrain from submitting questions here as comments. Reporter questions will not be answered.

This comment policy is valid for all discussions on any Buncombe County managed forum. Thank you for taking the time to review our comment policy.

Contact Us

If you have any questions specifically regarding your privacy on our site, please email the Webmaster