Refund Procedure

Refunds will be given for unused portions of services, or overpayment for services, products or taxes when deemed necessary and appropriate.

Refund requests should be submitted in writing to the office where the product or service originated.
Refunds of tax payments or overpayments will be handled in accordance with North Carolina law.

In order to maintain compliance with PCI (Payment Card Industry) standards, refunds allowed for services/products originally paid for with a credit card, will be credited back to that credit card upon presentation of the card to the office where the product or service originated, during business hours.

If services/products were originally paid for by electronic fund transfer (EFT) or a draft from a bank account, the refund will be sent back to that account by electronic fund transfer (EFT).

If original payment was made by cash, check, money order, or debit card the refund will be in the form of an accounts payable check to be issued in seven to ten business days following the approval by the County of a request for refund.