Child support agents, by contract with the Buncombe County Child Support Services, help to locate absent parents, assist in establishing paternity and facilitate child support payments to be ordered by the courts.
Once court orders have been established, child support payments are receipted at the Centralized Collection Operation. To enforce a court order, a child support agent can initiate legal action against the nonpaying parent, withhold support payments from the nonpaying parents' wages and intercept their tax refunds.
A statewide computer system called the Automated Collection and Tracking System (ACTS) helps the state collect child support, locate absent parents and establish child support orders. This system receives and shares data with more than 30 state, federal and private agencies.
Buncombe County Child Support Services is administered under contract by MAXIMUS Incorporated. This contract is monitored by the Health & Human Services staff.