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COVID-19 Vaccination Waitlist & Standby List FAQ

Buncombe County Health and Human Services (BCHHS) has launched a COVID-19 vaccination waitlist for individuals in the first two phases of the state’s vaccination priority list: adults 65 and older and all health care workers. Individuals can sign up for the waitlist by calling (828) 250-5000 or by going to As vaccines are received from the state, representatives from the Ready Team will contact individuals on the waitlist via phone to schedule their appointments. We have compiled some frequently asked questions below.

Who can sign up for the waitlist?

Vaccine supplies remain much lower than demand, so waitlist opportunities are only available at this time to those active groups identified by the NCDHHS. If you are over the age of 65 or a health care worker in Buncombe County, you can sign up for the waitlist to receive a COVID vaccine so that you don’t have to keep calling or emailing the department to get an appointment.

The only required information to be added to the waitlist is your name, a reliable way to contact you and that you fall into one of the phases eligible for a vaccine at this time. There is no citizenship status requirements, cost, or insurance information required at any time during the vaccination process.

What happens after I sign up?

Once you are signed up for the waitlist, you will receive a confirmation email within 48 hours. The confirmation email should have your waitlist ID number, your name, telephone number and email address. The waitlist ID number is where you fall on the waitlist based on when you signed up for the waitlist.

As we receive vaccine from the state, we open up appointments. We use the waitlist to schedule our appointments. You can call the Ready Team at (828)250-5000 if you have a question about your waitlist confirmation.

When will I be called?

Once we have an available appointment and reach your spot on the waitlist, a member of the Ready Team will notify you by calling you from the number (828)419-0095.

As we move through the waitlist, our staff will make two attempts to reach you using the contact information that you provide. Please make sure this information is correct.

Once we get to your number on the waitlist you will receive a call from the Ready Team at (828) 419-0095 to schedule your appointment.

What happens if I miss the call?

If you miss the call, you can call 250-5000 with your wait list number, and if an appointment is available, the next available appointment will be scheduled.

If we can’t reach you on the first attempt, you will remain in your position on the list and a second attempt will be made as appointments remain available. That second attempt may not occur on the same day. We will leave you a voicemail after the second attempt- notifying you that we have attempted twice to make contact with you to schedule your appointment. 

After two unsuccessful attempts, you will lose your position on the waitlist and will be moved to the end of the waitlist for available appointments. You will be removed from the waitlist after four unsuccessful attempts.  

We understand that it may not be possible for some folks to always answer the phone call, and we recommend providing a mobile phone number if possible. We can’t hold appointments for those who we have not made contact with because holding appointments means that we waste vaccine. We are doing our best to vaccinate everyone in the current phases as quickly as possible and have to keep booking appointments to avoid wasting vaccine.

Can I sign up more than once?

Please do NOT sign up more than once for the waitlist. In order to get through the waitlist and use staff time and resources effectively, we ask that people DO NOT sign up more than once.

I was on the list but got my vaccination somewhere else?

If you received your vaccination elsewhere and need to be removed from the Buncombe County vaccination clinic waitlist, please email us at or call us at (828) 250-5000 with your waitlist ID number and name.

What if I am not in one of the current phases? Can I go ahead and sign up?

If you do not fall into the phased vaccination groups as set by NCDHHS, you will not be added to the waitlist.

Vaccination Group Deep Dive

Click on each phase for more detailed information about each vaccination group and to determine which group you are in. 

Group 1: Health care workers fighting COVID-19 & Long-Term Care staff and residents

Group 2: Older Adults

Group 3: Frontline Essential Workers

Group 4: Adults at High Risk for Exposure and Increased Risk of Severe Illness

Group 5: Everyone

Second Dose Information

Those who receive their vaccines on or after Jan. 20 will receive a card with the location, date, and time of their next appointment. You can confirm your second dose appointment by looking at the appointment card you received. We will also send out a notification reminder via all available contact information that we have to notify you that your second dose appointment is coming up. You will also receive an email from NCDHHS / CVMS system outlining the vaccine that you received and when your second dose is due.

Persons in need of a second dose do not need to go online or call to schedule that appointment. They should reference their vaccine card for more information on when and where to report for their second dose. They can also call the Ready Team at (828) 250-5000 and press 1 to find out when their next appointment is.

Standby Vaccine Waitlist FAQ

There is a process in place to ensure that any additional vaccine that comes out of the vials gets into the arms of the priority groups from the waitlist (over 65 and healthcare workers). Usually, there are only a couple of doses left at the end of the day.

Please note other providers in our area have limited vaccines and are providing these to the community in different ways. This is the process that Buncombe County HHS follows. Other providers may have different methods for vaccine administration.

  • Once immunization appointments are scheduled (currently scheduling a week out) the standby vaccine lead pulls 20 names from those next on the waitlist. We contact those on the standby list and make sure that they can get to one of the vaccine sites within 20 minutes of a phone call at the end of the day IF there is vaccine left.
  • The only required information at the vaccine sites is name and date of birth. There are no citizenship requirements or payment required at the vaccination sites. 
  • People remain on the standby list until they are contacted for a standby vaccine or their immunization appointment. They do not lose their place on either list.
  • There is a process for administering extra vaccines at the end of the day. There is never a need to show up at the vaccination sites in hopes of extra vaccine availability as every dose is accounted for.

Article Information

Updated Feb 05, 2021 05:35 PM
Published Feb 05, 2021 02:22 PM

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Health & Human Services


Stoney Blevins
Health & Human Services Director
P. (828) 250-5588

BCHHS Administration
35 Woodfin Street
Asheville, NC 28801
P. (828) 250-5500
F. (828) 250-6235

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Health & Human Services
PO Box 7408
Asheville, NC 28802

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