General Statement of Duties
The primary purpose of this position is to provide direct supervision for income maintenance staff to assure timely and accurate delivery of public assistance benefits for clients within economic services.Assure compliance with all applicable program policy, rules and governmental statutes (local, state, and federal).Personnel Management: Hire, develop, evaluate performance, provide feedback and disciplinary action as needed; develop and maintain a positive team work environment; provide effective, clear and timely communication.Deliver consistent, effective, quality training to meet divisional goals and objectives. Administer and assure compliance with all County and human resource policies including those covered by local, state, and federal laws.(#2444)
Examples of Work
Assess staffing needs, screen applicants, conduct interviews and select the best-qualified candidate to fill vacancies within the unit.Provide and/or coordinate appropriate training and development for new and existing employees, supply information, technology and reference materials necessary to perform specific jobs functions. Assign staff duties, relative to classification and specific to job description, communicate the expectations for successful performance of those duties and ensure staff understands how performance will be measured. Ensure an efficient and effective workflow, implement changes in routine work practices and procedures as needed to modify unit functioning according to client needs and employee capabilities.
Evaluate employee performance, provide ongoing feedback, and address performance issues in a timely manner.Ensure a fully staffed, competent workforce and a safe and supportive work environment for all employees. Assist employees with addressing and resolving concerns related to job duties, performance standards, and relationships with others.
Knowledge, Skills and Abilities
Knowledge of the principles of supervision and organizing teams and workflow. Knowledge of program forms and documents used in determining eligibility in the program area supervised. Knowledge of use and application of income maintenance programs and manuals. Knowledge of all agency and community programs and services which could affect the client/applicant. Knowledge of current social and economic problems relating to the public. Demonstrate the ability to seek and complete ongoing opportunities for professional development. Ability to communicate effectively with applicants and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to analyze and comprehend a variety of technical and administrative regulation, records, and reports. Ability to set priorities, implement changes and organize. Ability to exercise sound judgment and deal tactfully with a wide range of the public. Ability to establish and maintain working relationships with state and local agency individuals.
Minimum Education and Experience
Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.
Applicants will be given credit only for information provided in response to this announcement. No additional information will be solicited or considered by this office; therefore, persons who submit incomplete applications may not receive full credit for their education, training, and experience. Applicants will not automatically be given credit based on their position title. If work history involves part time work, you must state the number of hours per week to receive credit.