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Sign Up For Services

By Phone

To sign up for service, call (828) 250-6750 and choose option 5 between 8:00 a.m. and 5:00 p.m. Monday through Friday. An answering machine is available after-hours, on weekends and on holidays.

Please provide the passenger's name, street address, phone number, date of birth and social security number. Other information may be requested if eligibility guidelines apply.

By E-mail

Agencies may complete a Mountain Mobility Authorization and Certification Form for clients who need to sign up for service. Authorization forms may be faxed to (828) 251-7487. An electronic form is available upon request.

TTY/Text to Voice Communications

Mountain Mobility is accessible for TTY/text to voice communications through Relay 711 International. The toll free number for Relay North Carolina is 1-800-735-2962.  Relay operators may dial Mountain Mobility at 1-828-250-6750 and select one of the following options to connect to a Mountain Mobility Customer Specialist:

1. Dispatch
2. Cancellations
4. Schedule a Trip
5. Sign up for services
6. Register a complaint or other questions