Scheduling A Trip

Passengers who sign up for demand response and subscription transportation services must schedule trips in advance of the date service is needed. Trips must be scheduled before 3:00pm on the previous business day and may be scheduled up to one month in advance.

Voice mail is available after hours, on weekends and on holidays.

Drivers are not allowed to take reservations for passengers.

Mountain Mobility schedules are more flexible in accommodating medical appointment times between the off-peak hours of 10 a.m. to 2 p.m. Grocery and other shopping trips must be scheduled according to existing routes, days, time, and location of stores.

Please have the following information available to schedule a trip:

• Name of the passenger who will be riding
  
• Street address of the passenger who will be riding
  
• Telephone number of the passenger who will be riding
  
• Destination name and street address of where the passenger needs to go
  
• Date of the appointment
  
• Time of the appointment
  
• Return time (two hours automatically scheduled if return time is not known/provided)
  
• If applicable, type of assistive device used (wheelchair, walker, cane)
  
• If an escort or personal care attendant will accompany the passenger
  
• If a child will be transported, the type of child safety seat will be needed
  
• If shopping, any need for help with packages

For safety reasons and due to eligibility restrictions, passengers are not allowed to get off van at any location other than their scheduled destination.

By Phone

After being signed up for service, trips may be scheduled by calling reservations at 258-3887, between the hours of 8:00am and 5:00pm Monday through Friday. Voice mail is available after hours, on weekends and on holidays.

Trips must be scheduled at least 24 hours in advance and may be scheduled up to one month in advance. Drivers are not allowed to take reservations for passengers.

Please have the following information available:

• Name of the passenger who will be riding
• Street address of the passenger who will be riding
• Telephone number of the passenger who will be riding
• Complete street address of where the passenger needs to go
• Date of the appointment
• Time of the appointment
• Return time (Two hours automatically scheduled if return time is not known/provided.)
• If applicable, type of assistive device used (wheelchair, walker, cane)
• Will an escort or PCA accompany the passenger?
• If a child will be transported, what type of child safety seat will be needed?
• If shopping, will help be needed with packages?

For safety reasons and due to eligibility restrictions, passengers are not allowed to get off van at any location other than their scheduled destination.

1. Dial (828) 258-3887 or (828) 258-0186.
   • If you get a busy signal, all phone lines are in use. Please call back in a few minutes.
2. When your call is received, the service will ask you to press the number on your telephone that corresponds to your transportation need. If you know the option you need, you may press it at any time.

3. After selecting your option, the service will connect you with a staff member who can assist you.
4. Voice mail is available after hours and on weekends. Please leave a detailed message.
5. If you need to speak with a specific staff member, you may press 9 and get connected directly to that person through the staff directory, or if you know the extension number, you may enter it when your call is answered by the automated service.
6. Telecommunications service for the deaf is available by calling 252-4085.

If you have any questions regarding the telephone system, please call or email any of our staff members for further assistance.

By E-mail

Agencies may complete a Mountain Mobility Reservation Form on behalf of clients. Reservation forms may be faxed or emailed to Mountain Mobility. An electronic form is available upon request.