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Non-library sponsored or co-sponsored meetings must
be open to the public. No admission charge or other
consideration for admission is permitted.
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Audio Visual Equipment for Public Use is available through BCPL. Pack Memorial has equipment for use in Lord auditorium and slide projectors that check out. Contact other libraries with a meeting room for information on their a-v listing. Audio Visual equipment loans are available throught the Administrative Offices at Pack Memorial (250-4711) on a first-come, first-serve basis for 30 days. There are no computers, cameras, or digital projectors available. All loans are $2.00 per item per day to patrons holding library cards. Patrons are responsible for lost and damaged equipment.
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Library users and staff have the right to assume that
their use of library buildings and grounds will be
free from harassment, free from physical danger and
free from psychological and emotional stress. Individuals
who engage in these behaviors and do not cease to
do so after being warned will be asked to leave.
Failure to leave library buildings and grounds when
requested may result in the swearing out of a warrant
for trespass.
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Patrons are asked to report a change of name, address,
or telephone number to a staff member at a circulation
desk. These changes will be corrected in your patron
file information.
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The public library is an educational institution and
attempts to meet the informational needs of all citizens
of Buncombe County from pre-school though adult. Buncombe County Public Libraries encourage teachers
and home schoolers to bring classes to the public library.
The public library, unlike a school library, does not
focus its collection development on curriculum support.
The public library can provide supplemental and enrichment
materials and staff assistance in research and the effective
use of library materials. Reservations are required
for class visits and tours. Please call the branch you
wish to visit for further information.
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Word processing and CD-ROM computers are available at
all libraries on a first-come basis. Copies or printouts
made are charged the standard rate for copies made at
that location. Internet access is also available at all libraries.
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Patrons are encouraged to donate books, compact discs
and audio tapes to the library. Donated materials are
reviewed for possible inclusion in the library collection.
Materials not added to the collection will
be sold in the book sale and the proceeds from the sale will be dontated to the Library. The donor may request a receipt
acknowledging the type and quantity of the donated materials.
The Library does not estimate the value of donated items.
Donations of magazines, condensed books, and books in
very poor or mildewed condition are not accepted. Acknowledgment
of donations is governed by the Materials Selection
Policy.
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Overdue fines are calculated for each calendar day,
except Sundays when the library is closed. There is
no grace period. Partial payment arrangements are available
only for overdue charges. Payments for lost or damaged
items and all other fees must be paid in full.
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Internet computers are located at all libraries. Internet
access is provided to promote learning and research,
use of "chat rooms" are not allowed and email is not
supported. Children under the age of
twelve may use the Internet only in the presence of
a parent or legal guardian.
Internet users must sign up to use the computer
on a first-come, first-serve basis. Each Internet user
is limited to a one hour session per day. Through paper
or online sign-in, all users must agree to follow the
Internet Access Policy each time access is requested.
Downloading of files is allowed only to the computer's
"A" drive on a floppy disk provided by the user. Internet
users are responsible for payment of printing fees.
Use of library Internet terminals to access pornography
is a violation of the Library Rules of Behavior Policy.
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Interlibrary Loan is a service that borrows materials from other libraries that are not available in Buncombe County Public Libraries. Each ILL request is $3 and a valid BCPL library card is required. No more than 4 requests may be processed at one time. For periodical requests, there are generally extra charges for photocopying. There is a $1 per day charge for overdue items. Books published within the last six months and AV materials can't be requested. Patrons should allow at least 3 weeks for materials to arrive. For libraries who wish to borrow materials: BCPL is a full member of OCLC and follows all the recommended OCLC guidelines. BCPL does not loan reference or AV materials. For more information on ILL, please contact library@buncombecounty.org or call 828/250-4741.
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The maximum number of items that may be checked out
per visit is as follows: The maximum number of items
that may be checked out per visit is as follows:
- ART PRINTS
- AUDIO CASSETTES
- At Pack Memorial:
- Juvenile Audio cassettes (5)
- Adult audio cassettes (3)
- Unabridged books-on-tape (2)
- Juvenile books-on-tape (5)
- At Branch Libraries:
- Adult audio cassettes (5)
- Unabridged books-on-tape (5)
- Juvenile audio cassettes (3)
- BOOKS
- At Pack Memorial - Non-Fiction per subject (5)
- At all branches - Non-fiction per subject (3)
- COMPACT DISKS (5)
- INTERLIBRARY LOANS -- ordered at one time (4)
- VIDEOS, DVDs, and AUDIO BOOKS (5)
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Public meeting rooms for community groups and organizations are available. The cost is $50.00 per 3 hour period for for-profit organizations and $10.00 per 3 hour period for non-profit organizations. Meeting rooms can be found at Pack Memorial, Black Mountain, North Asheville, Buncombe (Skyland), Weaverville, Fairview, Enka-Candler and Leicester. Contact each individual library for size and availability.
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Overdue notices are sent to patrons as a courtesy via
first class mail. The schedule for mailing notices of
overdue materials is incorporated into the computer
system and may be changed from time to time. Checkout
privileges will be denied to patrons having materials
that are "Assumed Lost" (49 days overdue). materials
must be returned and fines paid. If materials are lost,
full value of the materials must be paid. Collection
procedures using the Professional Collections Services
will be implemented against patrons who fail to return
overdue materials after being notified by the Library.
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Patrons are encouraged to make recommendations for additions
to library collections. These suggestions will be evaluated
according to the criteria stated in the Materials Selections
Policy.
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The cardholder is responsible for paying the replacement
charge for all lost, stolen or damaged items that have
been checked out to that account. Refunds will be made
if an item is found within 30 days. However, if an account
has been referred to the Professional Collections Services,
no refund is given. Payments for lost, stolen or damaged
items must be paid in full Note: NO refunds are given
for browsing paperbacks or board books.
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Photocopiers are available for public use at all libraries. Prices range between 15 and 25 cents per page.
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When a patron has overdue materials and has received
three overdue notices, that account will be turned over
to the Professional Collection Services, formerly the
Asheville Credit Bureau. Uncleared accounts are placed
on the credit files.
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Replacement charges are considered to be the average
price plus the library’s processing cost for each material
type.
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State and Federal Tax Forms are available from mid-January through mid-April at each branch. Supplies of the most commonly used forms are available free of charge. Pack Memorial Library offers an especially large selection. Less frequently used forms can be photocopied for the usual copying charge of $.20 per page. Notebooks of reproducible forms are maintained in the Reference Department at Pack Memorial Library throughout the year so that late filers will find what they need.
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Volunteers are typically recruited through Friends of
the Library organizations and are valuable contributors
to behind-the-scenes work, special projects and booksales.
The Preschool Outreach Program also recruits volunteers
to present Storytime programs for children across Buncombe
county. The library does not permit the use of volunteers
in the provision of direct service to the public.
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Voter Registration forms are available at all locations. The patron is responsible for mailing the completed form to the appropriate Board of Elections Office. The library does NOT keep precinct information of personal records of party affiliation. For that information, call the Board of Elections, 250-4200.
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Departments 
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