9-1-1 Emergency Dispatch
The Buncombe County Emergency Communications Center is the
central answering point for public safety agencies within
our county. The center receives police, fire and EMS emergency
requests from the public through an Enhanced 911 telephone
system.
Tele-communicators dispatch county fire and EMS agencies
and transfer law enforcement calls to the appropriate dispatch
center. Our center processes approximately 150,000 telephone
calls each year with a staff of 13 full-time and 11 part-time
employees.
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If you have an emergency, dial 911.
For all non-emergencies, please call 828-255-5631.
911 is a three-digit telephone number that you
can call 24 hours a day for police, fire, or medical emergencies.
Using 911 saves time in emergencies. According to nationwide
statistics, it can take up to 2 1/2 minutes to find your telephone
directory and then another 30 seconds to locate the correct
number. In an emergency, three minutes is a long time -- time
that can be saved by remembering to call 911.
When you call 911, your call is received by a trained communications
specialist who takes your information, and then dispatches
the appropriate police, fire, and/or medical services team
located in your area.
911 SHOULD ONLY BE USED FOR EMERGENCIES
When using 911, remain calm and speak clearly. Tell the
dispatcher what is happening, where it is happening, and your
name, address, and phone number. Remain on the phone to provide
additional information as needed. DO NOT HANG UP until the
dispatcher advises you to do so.
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Departments 
