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Buncombe County Employment  

Job TitleIncome Maintenance Caseworker I
AgencySocial Services Dept
Salary Range$38,786 - $40,531
Job LocationBuncombe County Health & Human Services/Economic Services
Closing Date9/3/2014
Job Details

General Statement of Duties
Employees in this class are responsible for determining and/or redetermining applicants/clients eligibility for one or two of the income maintenance programs in Health and Human Services. (#2554) 

Examples of Work
Work involves intake, processing, or reviewing: In the intake process, employees are responsible for obtaining all pertinent data concerning the clients' family composition, financial, employment, and health status. Employees may also be involved in processing clients' applications through the verification of all information obtained during intake. Work may involve the redetermination or review of the clients’ cases on a periodic basis in order to reverify the clients’ eligibility for continued participation in the program. The employees’ responsibility for determining the clients' initial or continuing eligibility for any given program will depend upon the function or combination of functions performed. 

Knowledge, Skills and Abilities
Ability to read and comprehend rules and regulations, often changing policies and guidelines pertaining to food assistance programs, ability to interpret agency’s policies and procedures to people of varied backgrounds to obtain data for documentation and verification of information needed in determining eligibility, detect need for other agency services and make appropriate referrals to the service staff, work with facts and figures and perform tasks involving a high degree of accuracy, learn the intricacies of numerous forms and procedures of the eligibility programs, and present information orally or in report form. Acquire interest in and understanding of disadvantaged persons. Possess qualities of patience and tolerance, and an awareness of various cultures. Must have ability to effectively communicate face- to- face and on the telephone. Ability to efficiently and effectively interact with co-workers to accomplish common tasks; Ability to have efficient and courteous interaction with the employer’s customers; Ability to function in highly stressful circumstances; Ability to maintain high level of professionalism and to conduct business in an ethical manner at all times. 

Minimum Education and Experience
Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience. 

Additional Information
All applicants will be given credit only for information provided in response to this announcement. No additional information will be solicited or considered by this office; therefore, persons who submit incomplete applications may not receive full credit for their education, training, and experience. Applicants will not automatically be given credit based on their position title. If work history involves part time work, you must state the number of hours per week to receive credit. 

How can I apply for County Employment?

Applications are accepted for posted position vacancies only. You can apply online or pick up a job application at the County Human Resources office.

The full application package contains the Buncombe County application for employment, work history continuation sheet, Buncombe County authorization for release of personal and confidential information and the Buncombe County drug screening through urinalysis applicant consent form.

A college transcript must accompany applications for Social Worker positions. Please attach a copy or have your college send one to:

Buncombe County Human Resources
200 College Street, Suite 403
Asheville, NC 28801

Should you require special assistance to apply for a position, please contact Human Resources at 828-250-4166.


  • Resumes are not accepted in place of applications and will not be accepted via e-mail. A resume may accompany a completed application for a posted vacancy.
  • Drug screen consent & personal information release documents are required with all applications.
  • To apply for more than one position, you must submit a separate application for each position.
  • Be sure to indicate on the application the specific position for which you are applying.

Western Highlands Network: Employment Opportunities

Western Highlands Network

* Employment Opportunities are also available through the Western Highlands Network. To learn about their current openings go to the "Careers" page of their website.