Buncombe County Employment

Job TitlePublic Information Assistant V (Bilingual)
CommentsEconomic Services/Front Desk & Call Center
AgencySocial Services Dept
Salary Range$37,220 - $38,894
Job LocationBuncombe County Health & Human Services
Closing Date3/18/2015
Job Details

General Statement of Duties
The primary focus of this position is in the area of public contact where this employee will directly interact with customers in person, or by phone. This position will screen customers at the agency front desk or in phone calls to the call center, for information, gather data, explain agency services and programs, interprets regulations and policies, explain appeal rights and make appropriate referrals to workers, will be able to pull up client files and respond to questions that previously were sent to caseworkers.(#2548) 

Special Requirements
Bilingual skills in Spanish required 

Examples of Work
This worker is responsible for receiving all customers, visitors and other public constituents visiting the agency for all programs and services offered. The worker must briefly interview customer to obtain sufficient information and assess the customers needs for proper referral, talk with caseworkers to refer customers, determines who may best meet a customers needs, offers assistance to visitors in a friendly, courteous caring way, ensuring that no one is discouraged from applying. This worker must assure confidentiality of customer information is not compromised.
Complexity of subject matter is substantial in this position as employee is responsible for evaluating, interpreting and explaining agency programs, services, policies and procedural regulations. This position will provide information and referral to services provided by other community resource agencies. Employee encounters a variety of problem situations and independently determines appropriate course of action with little supervision and is responsible for serving as an agency image. 

Knowledge, Skills and Abilities
The person in this position must be flexible and able to comprehend and adapt well to change. The ability to prioritize work and ensure all assigned duties are accomplished in an accurate and timely manner is essential. Changes in state, federal and local policy and regulations may require a change in workflow or procedures. The person in this position should be able to quickly adapt to requirements of the agency. This position requires the ability to efficiently and effectively interact with co-workers to accomplish common tasks; the ability to have efficient and courteous interaction with the employer’s customers; the ability to function in highly stressful circumstances including situations where clients are under extreme duress; and the ability to maintain high level of professionalism and to conduct business in an ethical manner at all times. Ability to work efficiently in multiple technology based systems. 

Minimum Education and Experience
Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least three years of office assistant/secretarial experience; or an equivalent combination of training and experience. 

Additional Information
Position will perform duties as a representative of a public agency and is subject to high standards for personal and professional conduct.  

ATTENTION LIFEGUARDS: Buncombe County pools are now under the management of Swim Club Management.  Applicants interested in working at the pools should apply on their website at lifeguardasheville.com, or contact Sarah McKenzie at (828) 348-4770.

How can I apply for County Employment?

Applications are accepted for posted position vacancies only. Please apply online. Paper applications are not accepted.

The full application package contains the Buncombe County application for employment, work history continuation sheet, Buncombe County authorization for release of personal and confidential information and the Buncombe County drug screening through urinalysis applicant consent form.

A college transcript must accompany applications for Social Worker positions. Please attach a copy or have your college send one to:

Buncombe County Human Resources
200 College Street, Suite 403
Asheville, NC 28801

Should you require special assistance to apply for a position, please contact Human Resources at 828-250-4166.


  • Resumes are not accepted in place of applications and will not be accepted via e-mail. A resume may accompany a completed application for a posted vacancy.
  • Drug screen consent & personal information release documents are required with all applications.
  • To apply for more than one position, you must submit a separate application for each position.
  • Be sure to indicate on the application the specific position for which you are applying.