General Statement of Duties
The primary purpose of this position is to ensure all eligible individuals receive timely public assistance benefits by providing support to staff determining eligibility across Economic Services and ensuring compliance with Federal and State mandates.(2559)
Examples of Work
Provide policy expertise to economic services staff to ensure appropriate delivery of services. Perform second-party reviews and audits to ensure policies are being followed and benefits are being distributed accurately. Deliver formal and informal training for staff to include ongoing changes within program policy and support in implementing, using and integrating various automation systems. Remain abreast of policy changes and provide updates to all Economic Services staff. Lead the group in organizing and preparing for audits. Respond to and address problems that IMC staffs have with automated program systems. Notify staff of system fixes and changes. Perform special projects associated with agency priorities as needed.
Knowledge, Skills and Abilities
Knowledge of agency and community programs and services which could affect the client/applicant. Ability to proficiently work in a variety of computer systems and software. Ability to analyze, comprehend and apply rules and regulations and often changing policies and guidelines pertaining to eligibility programs of varying complexity. Ability to instruct and evaluate the work of lower level employees. Ability to train employees in new and existing rules, regulations, policies and procedures. Ability to work with facts and figures and perform tasks involving a high degree of accuracy, learn the intricacies of numerous forms and procedures of the public assistance programs. Ability to set priorities and organize. Ability to express ideas effectively orally and in writing. Ability to function under highly stressful circumstances and demonstrate the ability to adapt to changing priorities,deadlines and directions. Ability to conduct business in an ethical manner at all times while maintaining a high level of professionalism and confidentiality.
Minimum Education and Experience
Two years of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.
All applicants will be given credit only for information provided in response to this announcement. No additional information will be solicited or considered by this office; therefore, persons who submit incomplete applications may not receive full credit for their education, training, and experience. Applicants will not automatically be given credit based on their position title. If work history involves part time work, you must state the number of hours per week to receive credit.