During the recent 3CMA (City-County Communications and Marketing Association) Annual Conference, the County received two national awards. The County's website won for its "unique design and inviting and interactive features that appropriately highlighted the County's hottest news and services." The County also received an award of excellence in the category of "Most Creative Activity with Least Dollars Spent" for its "Kindness Matters - Pass it On" campaign to encourage good customer service.
The County's website is designed and managed in house by County employees and is the main hub of all County information including daily updated news and a presence on social media sites including Facebook and Twitter.
The Kindness Campaign was founded out of the County's Human Services' efforts to improve customer service. The County wanted employees to stop and think about being kind to each other and to citizens. The campaign encouraged employees to be on the lookout for an act of kindness; to acknowledge the act and to pass it on. This caught the eye of the judges as "an awesome way to enlist a new take on the customer service theme."
The 3CMA is an association of over 900 Cities and Counties across the nation that work together to improve the communication skills of governments. Buncombe County was selected from over 675 entries from governments all across the nation.
Accepting the awards were members of the County's PR Team: Stacey Keith, PR Coordinator; Jeremy Twiggs, Webmaster; Anthony Peronne, Web Assistant; Kathy Hughes, PR Director and Ben Atkins, Web Assistant.