Buncombe County Employment

Job TitleDesktop Support Specialist I
AgencyInformation Technology
Salary Range$45,152.85
Job LocationInformation Technology
Closing Date3/11/2015
Job Details

General Statement of Duties
Performs technical work in the installation, maintenance, and support of computer and network hardware and software. An employee in this class provides computer assistance, maintenance, and support to County departments. Work involves installing and maintaining microcomputer hardware, software, printers, scanners, assisting end users, and providing limited training in the use of microcomputers. Responsiveness to microcomputer users is an important part of the position. Independent judgment and initiative must be exercised when carrying out details of standard assignments. Work is performed under the general supervision of their assigned supervisor and is evaluated in terms of adherence to policies and procedures and the effectiveness with which assigned duties are performed. (#882) 

Examples of Work
Installs new microcomputer hardware and software. Introduces users to the basic operations of the microcomputer. Assists County employees in the use of County-approved software packages such as MS Windows, MS Office, and Internet Explorer. Provides user support and assistance when questions or problems arise concerning the use of microcomputers and various software packages. 24X7 on call support rotation is required. Verifies the need for repair when hardware problems develop. Evaluates and keeps current on the constantly changing technology in the microcomputer field. Assists in hardware and software inventory. Provides diagnostic and problem resolution of selected hardware/software for problems requiring a basic understanding of system functions and components. Participates in implementing network-client software and/or revisions or updates to existing applications. Performs routine server related duties as assigned. 

Knowledge, Skills and Abilities
Considerable knowledge of the capabilities, limitations, management, and general characteristics of microcomputers. Considerable knowledge of the techniques and procedures utilized in developing special applications of existing software packages for use on microcomputers. Considerable knowledge of the practices and techniques utilized in installing microcomputer hardware and software. General knowledge of available microcomputer software packages. Ability to analyze and rectify hardware and software problems with microcomputers. Ability to train others in the use of microcomputers. Ability to communicate effectively both orally and in writing. Because public safety systems are operational around the clock, position requires participation in 24X7 on call support rotation. 

Minimum Education and Experience
Bachelor’s degree with major course work in Computer Science, or a related field; supplemented by (1) year previous experience in the installation and operation of microcomputer hardware and software systems. 

How can I apply for County Employment?

Applications are accepted for posted position vacancies only. Please apply online. Paper applications are not accepted.

The full application package contains the Buncombe County application for employment, work history continuation sheet, Buncombe County authorization for release of personal and confidential information and the Buncombe County drug screening through urinalysis applicant consent form.

A college transcript must accompany applications for Social Worker positions. Please attach a copy or have your college send one to:

Buncombe County Human Resources
200 College Street, Suite 403
Asheville, NC 28801

Should you require special assistance to apply for a position, please contact Human Resources at 828-250-4166.


  • Resumes are not accepted in place of applications and will not be accepted via e-mail. A resume may accompany a completed application for a posted vacancy.
  • Drug screen consent & personal information release documents are required with all applications.
  • To apply for more than one position, you must submit a separate application for each position.
  • Be sure to indicate on the application the specific position for which you are applying.

Smoky Mountain LME/MCO: Employment Opportunities

Smoky Mountain LME/MCO

* Employment Opportunities are also available through Smoky Mountain LME/MCO. To learn about their current openings go to the "Employment Opportunities" page of their website.