General Statement of Duties
Performs technical work in the installation, maintenance, and support of computer and network hardware and software. An employee in this class provides computer assistance, maintenance, and support to County departments. Work involves installing and maintaining microcomputer hardware, software, printers, scanners, assisting end users, and providing limited training in the use of microcomputers. Responsiveness to microcomputer users is an important part of the position. Independent judgment and initiative must be exercised when carrying out details of standard assignments. Work is performed under the general supervision of their assigned supervisor and is evaluated in terms of adherence to policies and procedures and the effectiveness with which assigned duties are performed. (#882)
Examples of Work
Installs new microcomputer hardware and software. Introduces users to the basic operations of the microcomputer. Assists County employees in the use of County-approved software packages such as MS Windows, MS Office, and Internet Explorer. Provides user support and assistance when questions or problems arise concerning the use of microcomputers and various software packages. 24X7 on call support rotation is required. Verifies the need for repair when hardware problems develop. Evaluates and keeps current on the constantly changing technology in the microcomputer field. Assists in hardware and software inventory. Provides diagnostic and problem resolution of selected hardware/software for problems requiring a basic understanding of system functions and components. Participates in implementing network-client software and/or revisions or updates to existing applications. Performs routine server related duties as assigned.
Knowledge, Skills and Abilities
Considerable knowledge of the capabilities, limitations, management, and general characteristics of microcomputers. Considerable knowledge of the techniques and procedures utilized in developing special applications of existing software packages for use on microcomputers. Considerable knowledge of the practices and techniques utilized in installing microcomputer hardware and software. General knowledge of available microcomputer software packages. Ability to analyze and rectify hardware and software problems with microcomputers. Ability to train others in the use of microcomputers. Ability to communicate effectively both orally and in writing. Because public safety systems are operational around the clock, position requires participation in 24X7 on call support rotation.
Minimum Education and Experience
Bachelor’s degree with major course work in Computer Science, or a related field; supplemented by (1) year previous experience in the installation and operation of microcomputer hardware and software systems.