General Statement of Duties
The work will initially focus on Family & Children's Medidaid, but will be transitioning into a universal (generic) Income Maintenance Caseworker. Work involves determining eligibility of clients to receive assistance through Department of Social Services.
 

Examples of Work
Duties include processing applications of caseload for applicants/recipients. Important functions of this position include gathering data concerning family, health and finances (budgeting), verifying information given; and maintaining proper forms, records and reports. Position will perform duties as a representative of a public agency and is subject to high standards for personal and professional conduct. #2544  

Knowledge, Skills and Abilities
Ability to read and comprehend rules and regulations, often changing policies and guidelines pertaining to public assistance programs, ability to interpret agency’s policies and procedures to people of varied backgrounds to obtain data for documentation and verification of information needed in determining eligibility, detect need for other agency services and make appropriate referrals to the service staff, work with facts and figures and perform tasks involving a high degree of accuracy, learn the intricacies of numerous forms and procedures of the eligibility programs, and present information orally or in report form. Acquire interest in and understanding of disadvantaged persons. Possess qualities of patience and tolerance, and an awareness of various cultures. Ability to efficiently and effectively interact with co-workers to accomplish common tasks; Ability to have efficient and courteous interaction with the employer’s customers; Ability to function in highly stressful circumstances; Ability to maintain high level of professionalism and to conduct business in an ethical manner at all times. 

Minimum Education and Experience
One-year experience as an Income Maintenance Caseworker. Will accept applications for Income Maintenance Caseworker I should fully qualified applicants not be available. The Income Maintenance Caseworker I qualifications are: Graduation from a four-year college or university; or completion of three years of college with a minimum of 90 semester or 135 quarter hours of credit. A transcript is required; or graduation from an accredited associate degree program in human service technology, social services associate, paralegal technology, business administration, secretarial science, or a closely related curriculum; or graduation from high school with three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or graduation from high school and two years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or an equivalent combination of training and experience.
 

Additional Information
Applicants will be given credit only for information provided in response to this announcement. No additional information will be solicited or considered by this office; therefore, persons who submit incomplete applications may not receive full credit for their education, training, and experience. Applicants will not automatically be given credit based on their position title. If work history involves part time work, you must state the number of hours per week to receive credit.