An organization’s reputation, and even its continued existence can depend on the degree to which its customers support its goals and policies. At the Sheriffs Office our customers are the citizens of Buncombe County, building and maintaining positive relationships with the citizenry is vital to our success.
The Public Information Officer is responsible for establishing and maintaining cooperative relationships with the public as well as representatives from print and broadcast journalism. The P.I.O. handles all news releases and works with the members of the Buncombe County Sheriffs Office to present a positive and professional image. It is the job of the P.I.O. to “tell the organization’s story.”
The Public Information Office serves four primary purposes:
- To serve as the official liaison through which accurate information can be obtained by mail, e-mail or fax requests in compliance with the North Carolina Public Information Act.
- To Promote and maintain a relationship of mutual cooperation and respect with all news media in support of their efforts to provide accurate information to residents and visitors of Western North Carolina.
- To provide up to date and correct information on current incidents and events to the citizens of Buncombe County.
- To maintain a proactive website consisting of a variety of information, programs and services available for media and public review.
- The Public Information Officer processes public information request for the Buncombe County Sheriff’s Office per North Carolina General Statute. Any member of the public can make a public information request. The Buncombe County Sheriff’s Office requests that all public information requests be submitted in writing to our public information officer. Information request are usually processed within 2-3 business days, however more time may be required if the request involves large quantities of data. The general statute governing public records is below.